May 26, 2021 — NEC Corporation of America is announcing the availability of two new cloud-based unified communications packages for customers who have deployed Microsoft Teams in various capacities, UNIVERGE BLUE CONNECT “WITH” Microsoft Teams and UNIVERGE BLUE CONNECT “FOR” Microsoft Teams.
UNIVERGE BLUE CONNECT “WITH” Microsoft Teams and UNIVERGE BLUE CONNECT “FOR” Microsoft Teams packages come fully integrated with NEC’s comprehensive, cloud-based unified communications solution, UNIVERGE BLUE CONNECT. The new packages combine the best of both solutions by enabling customers to use Microsoft Teams for collaboration and NEC UNIVERGE BLUE CONNECT for business-grade, cloud-based phone system features, such as SMS, contact center, and advanced call routing.
“Microsoft Teams saw a tremendous uptick in user adoption in 2020 and succeeding months. Knowing that many of our customers use Microsoft Teams, developing a solution that complements Microsoft Teams was a natural next step for our UNIVERGE BLUE CONNECT platform,” said Ram Menghani, President of Product Development for NEC Enterprise Communications Technologies. “By combining the strengths of UNIVERGE BLUE and Microsoft Teams, our customers get the best of both products with industry-leading cloud-based collaboration, contact center, and telephony capabilities.”
Customers can choose between integrating the power of UNIVERGE BLUE CONNECT within the Microsoft Teams application or using a Microsoft Teams-specific version of UNIVERGE BLUE CONNECT to work side-by-side Microsoft Teams to enhance their business communications, depending on their unique business needs.
UNIVERGE BLUE CONNECT “WITH” Microsoft Teams is designed for businesses that have oriented their collaboration around Microsoft Teams but require the advanced telephony features of an enterprise PBX. Customers can continue using Microsoft Teams to manage chat, file sharing, and video conferencing while taking advantage of UNIVERGE BLUE CONNECT for all phone-related services, including SMS and advanced call routing, directly within Microsoft Teams.
To ensure a user-friendly, confusion-free experience, all UNIVERGE BLUE CONNECT collaboration features (i.e., chat, meetings, and file sharing) are disabled. Single sign-on (SSO) capabilities also allow users to seamlessly sign into UNIVERGE BLUE CONNECT using their MS365 credentials.
UNIVERGE BLUE CONNECT “FOR” Microsoft Teams is designed for businesses looking to add reliable, comprehensive PBX into their Microsoft Teams application. By integrating UNIVERGE BLUE CONNECT PBX within Teams, users gain access to enhanced, enterprise-grade telephony features, including unlimited local and long-distance calling, voicemail, call history, and basic calling features.
Customers can continue using Microsoft Teams for collaboration (i.e., chat, file sharing, and video conferencing) while benefiting from the advanced PBX features of UNIVERGE BLUE CONNECT, including auto attendant, call queuing, automatic company-wide call recording, and more. All calls are managed, routed, and placed using the familiar Microsoft Team interface, making it highly user friendly with no training required.
To learn more about UNIVERGE BLUE CONNECT “WITH” Microsoft Teams and UNIVERGE BLUE CONNECT “FOR” Microsoft Teams, visit www.univergeblue.com/cloud-services/teams-integration