August 10, 2020 — Matson, Inc. (NYSE: MATX) subsidiary companies Matson Navigation Company, Matson Logistics and Span Alaska have all been rated by shipping customers among the top freight transportation companies in the industry’s leading survey of service quality.
The ratings were published today by Logistics Management magazine and Peerless Research Group (PRG), whose annual Quest for Quality Awards survey of qualified buyers of transportation and logistics services is considered the most important measure of customer satisfaction and performance excellence in the industry.
This year’s 37th annual survey drew more than 4,500 participants who rated transportation companies in all modes and service disciplines against the five criteria most valued by shipping customers.
Of the 11 domestic and foreign companies rated in the Ocean Carriers category for On-time Performance, Value, Information Technology, Customer Service, and Equipment & Operations, Matson was rated second highest overall, missing the top rank by 0.07 points. Matson was rated #1 in On-Time Performance, Customer Service, and Equipment & Operations.
Of the 23 domestic and international companies rated in the Third Party Logistics category for Carrier Selection/Negotiation, Order Fulfillment, Transportation Distribution, Inventory Management, and Logistics Information Systems, Matson Logistics was rated fifth highest overall and #1 for Logistics Information Systems.
Of the seven companies in the Intermodal Marketing Companies category, Matson Logistics was ranked #1 overall, earning the top rating in On-Time Performance, Value, and Information Technology service disciplines.
Matson Logistics subsidiary Span Alaska also earned a Quest for Quality Award this year in the category of Western Regional LTL (Less than Container Load) logistics providers, ranking #1 for Information Technology.